Terror Warning On Cards For M&S Workers


03-marks-and-spencer-major-incident-cardBy Michael MacLeod

STAFF working for High Street giants Marks & Spencer have been issued with ‘Major Incident’ contact cards to hand to relatives – in case their stores are targeted by terrorists.

All 75,000 store employees have been handed the credit card size helpline cards detailing a website and phone number for relatives to call in event of a crisis.

And while a store chiefs insist there is nothing unusual in the move, employees say it has left them worried and angry that they could be targets.

“It makes me angry. It has upset people.

“A lot of my colleagues are in their fifties and sixties and don’t really pay attention to the news. They would have been none the wiser if it wasn’t for these cards.

“We were told the cards were supposed to reassure relatives.”

“But all it has done is spread panic.”

The M&S branded cards, emblazoned with a ‘Major Incident’ headline read: ‘If a major incident occurs in any of our buildings, relatives can ring this number or go to the website for information.’

The company gave out the emergency cards just a day after Gordon Brown said police had foiled a “major terrorist plot”.

Security sources had said huge shopping centres were prime targets for an Easter weekend bloodbath.

However they did not specify M&S.

Instead spirited shoppers turned out in their droves over Easter to spend in the Spring sunshine, giving the economy a well-needed boost.

But tension was high among M&S staff over the weekend, with some claiming the caution cards caused more harm than good.

01-marks-and-spencer-major-incident-cardOne added: “It hasn’t been handled very well at all.”

A spokeswoman for M&S played down the move saying it follows procedures used in the past.

She said: “Like many companies we issue these cards so our employees and their families have a contact number in the unlikely event of an incident, and have done so annually for over a decade.”

The firm employs 75,000 people, all of whom are now supposed to have the emergency contact cards, she added.

Counter-terrorism police are still quizzing 12 men – most of whom are Pakistani students – arrested in raids across the north west of England.

Officially, both the police and government say the exact nature and potential targets of the foiled terror plot is still unclear.

The police raids were brought forward after the Metropolitan Police’s now former head of counter terrorism, Bob Quick, was photographed holding ‘secret’ paperwork with details of planned arrests.


  1. These cards aren’t anything new. We’ve had them for years!!
    The most likely reason for their release after the “foiled terror threat” was to reassure colleagues and relatives that there was an information system in place to deal with such incidents. Anyone “panicking” and feeling “upset” obviously hasn’t thought the whole situation through properly; personally I think it’s a good measure that the business has put into place. I’d rather hear it from the business first than the national news!!

  2. I have worked for M&S for over eight years. These cards have been around for the entire time I have worked for M&S.
    Every so often, they hand out new cards. I’m guessing this is because new staff are starting all the time, and people may have lost the one they have.
    There was no alarm or panic in my store when these were handed out. Terrorism is not the only “Major Incident” which could effect a store and its employees.
    I think it shows that M&S is a sensible and responsible company.

    Londonprepared.gov.uk has an article written by an M&S employee, which gives the M&S perspective of the Manchester bombings, which effected an M&S store. It also mentions that M&S was running a Major Incident Management Exercise in London at the time of the bombing (which occured in 1996). Further proof that this isn’t in response to any specific threat, but just a responsible, long-term practice.
    Let’s stop being so over-dramatic.

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