A BUDGET travel company have been left red-faced after insisting that Newcastle is in Scotland.
A Scots traveller was left angered when he was told by a holiday company that the “toon” is actually in Scotland.
Jamie O’Neill was so frustrated with the company that he penned them a letter alerting them of the mistake.
But what Jamie did not expect, was a letter back from the low-cost site, insisting that Newcastle is a city in Scotland.
In a letter entitled, “Newcastle isn’t in Scotland,” Jamie told Lowcostholidays customer care of their mistake.
But in an email sent back to the bemused traveller, Lowcostholidays employee Rajesh Bangera replied: “Good Afternoon. Thank you for your email. Newcastle is indeed in Scotland.”
He continued: “Please feel free to contact us for further assistance, regards, Rajesh Bangera.”
An exasperated Jamie took to Twitter to post an image of the letter.
On his Twitter page, he said: “Lowcostholidays kept telling me Newcastle airport was in Scotland so I emailed them to let them know. They disagreed.”
He then added an image of the letter, much to the delight of his friends and followers.
One follower, Thomas McCuddon replied: “Their map of Scotland was obviously used by Bonnie Prince Charlie circa 1744.”
To which, Jamie replied: “don’t quote me on this, but I don’t think Newcastle airport was plotted on that map.”
On the travel website, the company state: “At lowcostholidays.com we don’t believe in package holidays, instead we tailor each of our cheap holidays to your needs. We have an excellent range of cheap hotels and flights to make your 2012 holiday perfect.”