BA apologise to businessman for “dry bun smeared with cream cheese breakfast” on £1,200 flight

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BRITISH Airways have apologised after a furious flyer posted a snap of the “dry bun” smeared with cream cheese served up on his £1,200 flight.

Andrew Hedge, who got the breakfast on a return trip from Heathrow to Miami has vowed to quit the airline over his “absolute joke” meal.

The businessman and BA Executive Gold Member was also served up a cereal bar and low fat yoghurt.

British Airways have apologised to Mr Hedge, admitting that the standard of food fell below “expectations”.

Mr Hedge, 49, from London, revealed his BA food fail in response to a recent complaint by couple who paid £2,000 for “upgraded” transatlantic flights and got a small croissant and cereal bar for breakfast.

Mr Hedge commented on social media: “I had a similar experience on Miami to London Heathrow on World Traveller Plus.

“An absolute joke what I got for breakfast on that long haul flight. Disgraceful.”

Speaking today about his experience last July, he said: “The breakfast consisted of this very dry bun with a random layer of cream cheese on it, a small pot of fat free yogurt, and a starchy cereal bar.

“I was absolutely shocked about the poor presentation and quality of the so called breakfast considering this was not a cheap ticket.”

He added: “As for the main course served after departure it was only luke warm and mushy.

“This started about 4-5 years ago and BA’s quality of service started to decline considerately, and as a result am not flying 100% BA anymore.

“I complained to British Airways about the quality of the food a week ago and I am still waiting for a response.”

Another set of pictures from a previous BA flight taken by Mr Hedge show a grimy and tattered cabin. The seat pocket on the Boeing 777 also has a hole in it.

Steve Hislop, from Birmingham, complained that he got a croissant for breakfast on his £2000, upgraded BA flight from London to Grand Cayman last month.

In relation to Mr Hedge’s complaint, a spokeswoman for British Airway said: “We are in contact with our customer, and have apologised that our standards fell below their expectation on this occasion.

“We recently launched a multi-million pound investment programme into our World Traveller Plus cabin and catering.

“Since February we have introduced a new and improved dining experience for customers travelling in the cabin, including wider choice and a more substantial second meal later in the flight.”

 
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