TUI have caved in and repaid a tourist who quit his “dreadful” hotel within two hours of arriving and shelled out £1,200 for new accommodation.
Lee Parker paid for a four star hotel in Tenerife but ended up in a room with exposed wiring, blocked plumbing and cracked tiling.
The 39-year-old single dad paid £1,200 for the break with his daughter, Sophie, 17, but forked out the same again to move to a “proper” four star hotel.
Lee, from Beccles, Suffolk, made national headlines after revealing on social media the shocking treatment he had received.
Today he revealed that TUI have accepted fault and contacted Lee with an offer to reimburse the extra he paid to move from the Punta del Ray in Las Caletillas.
The businessman received an email from a TUI director yesterday to inform him of their decision, which includes an additional voucher.
It said: “I have been asked to contact you regarding your booking, please can you forward a copy of the receipt for the new hotel.
“I would like to reimburse you the cost of the hotel but I do need a copy of the receipt for audit purposes and would like to offer a holiday voucher of £200.”
Speaking today, Lee is pleased that the travel company have acted quickly to apologise.
He said: “I’m really pleased they acknowledged they made a mistake and have acted so quickly to rectify the situation.
“It’s removed the stress of having to return from a holiday then fight them to get what we should have been given at the first hotel.
“This definitely makes the end to the holiday a lot more enjoyable by not having that worry.”
Adding insult to injury, the poor hotel he was originally sent to was also located in an area translated as “sleepy town”, despite Lee’s request for active night life.
As well as the additional holiday price, Lee had to pay a 70 euro taxi fare to switch to the new hotel.
Lee has also told how his story has helped another family who were planning on going to the same hotel under the same conditions he was given.
He said: “Another family contacted me and they were almost in tears as they were going to the same hotel.
“I gave them my photos and they showed the reps in the TUI store who have moved them free of charge to a much nicer hotel which they thought they were getting in the first place just like we did.”