Non-emergency police service reaches 100,000 calls


Scotland’s non-emergency number for contacting the police has received more than 100,000 calls since being launched.

 The number surpassed 100,000 on Monday, April 8 less than two months after first starting.

 Two days after Police Scotland was set up on April 1; over 3,200 people in Scotland used the 101 service making it the busiest day for calls so far.

Pic Katielee Arrowsmith/Deadline News..Lothian and Boarders Police

The non-emergency service has reveived over 100,000 calls already.

The service launched on February 21 at Bilston Glen area control room near Edinburgh by Deputy Chief Constable Rose Fitzpatrick.

 The service allows for members of the public to speak to their local police department to report non-emergency crimes such as vandalism and car crime in their area.

 They are also able to use the service to ask for advice from police officers.

 Calls cost 15p regardless of the length of time of the call and whether the call is from a landline or mobile phone.

 Chief Superintendent Val Thomson, Divisional Commander: Contact, Command and Control Division said:

 “That so many people have already dialled 101 shows that the number really is easy to remember and to use.”

 “101 allows police to be more accessible to the public when they need us,”

 She added: “It’s also a great opportunity for us to get a message to the public without them having to speak to us.”

 Service centres across Scotland have been taking more and more calls through the use of this new initiative.

 The centre in Dundee takes over half of its non-emergency calls through the system with 30% of people throughout the whole of Scotland using the easy to remember number.