Jet2 customer suffers extreme “expectation v reality” fail as toastie arrives looking like something from baby’s nappy


A JET2 customer’s picture of his onboard snack has been compared with something out of a baby’s nappy by revolted viewers.

Dean Willis took a photograph of Jet2’s food menu showing the cheese and tomato toastie that he thought he had ordered whilst on board his flight.

The £4.30 savoury was pictured cut in half with a “select blend of three cheeses with a hint of red onion and roasted tomatoes served in a toasted bloomer bread”.

But he was horrified when his meal finally arrived and looked nothing like the menu.

Instead, Dean was left with a toastie which looked like it had exploded in the bag – with watery, mustard looking liquid seeping from it.

Dean, from Derby, created a poster titled “Expectation vs Reality Food. Served by Jet2” with a photo of what he ordered and what he was given.

Dean made a post highlighting his horrible toastie.

He tagged Jet2 in the post yesterday (MON) writing: “So the other week I hopped on a plane to Spain, flying with & Jet2holidays.

“Over the speaker they announce that their toasties were half price.

“Greedy git over here was a little hungry so took them up on their offer.

“I got all excited because Apple Pay worked on the plane and I didn’t have to break into my Euros.

“They then handed me my ‘toastie’.

“It’s not quite what I expected and the look of it reflected the taste. Needless to say, I’ll be filling up beforehand next time.

Several disgusted viewers commented on the post, including several who posted pictures of babies’ nappies. Another image showed Elmo from Sesame Street sitting on a toilet.

Jenny Todd said: “Errrrrrrr that’s gross.”

Melanie Holland wrote: “Thanks for the warning, got two Jet2 holidays booked this year.

“Think I will stick to the meal deals at the airport and stock up with snacks from home.”

Andrew Hutchison, from Fauldhouse, West Lothian, had a similar experience with his toastie last summer

Paul Ryan said: “Did they drop it from height on previous flight or something?”

It’s not the first time the quality of Jet2’s cheese toasties have raised eyebrows.

Last year, another Jet2 customer Andrew Hutchison took a photograph of his own Jet2 cheese toastie – looking nothing like what was advertised.

The 24-year-old from Fauldhouse, West Lothian was horrified when his meal arrived and looked like it had exploded in the microwave.

And other airline passengers have shared photographs of their own disappointing plane food fails.

Last year rival travel company TUI were trolled when a photograph surfaced showing a bacon ciabatta, looking nothing like it was advertised in the brochure.

A customer known as @nips118 posted a snap of his £4 snack showing a tiny piece of insipid-looking bacon on a lightly buttered roll.

The unappetising meal is about as far removed as it’s possible to imagine from the brochure picture, which shows a beautifully-grilled ciabatta crammed with delicious-looking bacon.

Last year a British Airways passenger claimed “mushy” pasta and “revolting” chicken sandwich marred first trip home for 15 years.

Sancher Harpe said she was physically sick and unable to eat for days after being served up a “yuck” pasta dish that featured dry tubes of pasta on the outside but was “mushy” in the middle.

A Jet2 spokeswoman said: “Our toasties consistently receive great feedback from customers, so we were surprised to see this.

“If Dean would like to get in touch with our customer services team, we would be happy to discuss this further.”