Tuesday, July 5, 2022
UncategorizedAmazon customer shares photo of £200 package left in hanging basket...

Amazon customer shares photo of £200 package left in hanging basket by “idiot” courier – Consumer News UK

AN AMAZON customer has blasted the retailer after a courier delivered her £200 package to a hanging basket outside her home.

Gilly Townsend shared an “unbelievable” snap showing the item perched 6ft up in the air outside her home in Burnley, Lancashire.

The high-value item had been dumped on top of the hanging basket on Tuesday [20 Oct], squashing Gilly’s flowers in the process.

The parcel in the hanging basked - Consumer News UK
The parcel left by the courier

The package, which contained a Fitbit Versa 3, was meant to be a birthday gift from her husband.

To make matters worse, the driver marked the parcel as “Handed to Reception” on their tracking system, leaving Gilly baffled.

The furious customer took to Amazon’s Facebook page to complain on Tuesday [20 Oct] following the botched delivery.

She shared the snap and said: “Well done to the Amazon delivery driver who put this parcel (expensive parcel too) in the hanging basket with no notification.

A picture of the delivery system on Amazon - Viral News UK
The driver marked the parcel as “Handed to Reception” on their tracking system

“Good job I looked up!”

The photo has caused disbelief among social media users.

Lydia Gibbings wrote: “Idiot.”

Emma Collings added: “Your poor squished flowers!”

And Claire McNulty said: “That’s unbelievable!”

Gilly Townsend's post - Consumer News UK
Gilly Townsend posted the shocking image to Amazon

Speaking today, [MON] Gilly said that Amazon has since apologised to her.

She explained: “It was my husband’s package. He had ordered me a Fitbit Versa 3.

“He works away all week so I wasn’t expecting a package, as he got it as a birthday surprise.

“I have had an apology from Amazon and they said they will take appropriate action with the driver, but can’t tell me anymore.”

An Amazon spokeswoman said: “We have very high standards for our delivery partners and expect every package to be handled with care.

“We’ve notified the right teams internally and will work with the customer directly on matters related to their package delivery.”

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