We are living in unprecedented times. The pandemic has swept through the UK, leaving the world eerily quiet in its wake. The cities have fallen silent, the high street is deserted, and all attention is focused on the NHS as we stay in our homes trying to maintain normality when everything seems far from normal.
One thing is sure. Once the crisis is over, things are never going to be the same again, and for many UK businesses, the pandemic is already causing real economic hardship and uncertainty. There is a need to quickly adapt to this new reality or to face going under in the very near future.
There are some winners, of course. Online shopping has never been as popular as it is now, so if your company has the infrastructure to offer this, your chances of surviving the crisis are improved.
However, the crunch time is now; your business must adapt by reducing costs and improving operating efficiencies, or you are likely not going to make it. One way of doing this is by outsourcing your call centre services to the Philippines.
By outsourcing your call centre services to the Philippines, your business costs can be reduced literally overnight and in a sustainable way that will encourage growth in the future.
“Outsourcing your call centre to the Philippines is a time-tested solution for improving operating efficiencies and reducing costs. It can provide a well-trained workforce that is capable of providing the full range of call centre services for far less than what would be imaginable in the UK,” says Ralf Ellspermann, CEO of PITON-Global, a leading call centre outsourcing provider in the Philippines.
“Finding the right, capable partner is of mission-critical importance, and if you are only just thinking about this concept, it can be hard to contemplate from the other side of the world,” he adds.
The truth is that outsourcing your call centre services to the Philippines may be much easier than you think, but only if you choose the right company to partner with. PITON-Global is an award-winning outsourcing provider. They provide world-class support via their global service delivery centre in Manila. Whether you need customer service reps, a telemarketing team or just some back-office support, PITON-Global has the skilled workforce, state-of-the-art facilities, and the service capabilities to deliver.
Unless you double down on outsourcing, you could be putting your entire company at risk. PITON-Global is here to help UK-based companies to get through these challenging times and to help you prepare for a successful future. Outsourcing your call centre services to the Philippines is more than worth considering.