A GLASGOW hospice provides a very high standard of care to patients and families – but should improve communications between staff and management and aspects of incident handling.
Healthcare Improvement Scotland made the findings following an unannounced inspection visit to the Marie Curie Hospice in the city earlier this year.
Quality of care and support was found to be “very good” and quality of staffing was judged “good”.
Quality of management and leadership was judged “adequate”.
Susan Brimelow, chief inspector, said: “We found Marie Curie Hospice – Glasgow to be providing a very high standard of care, treatment and support to patients and relatives.
“Patients told us they felt fully involved in decisions about their care and spoke positively about staff.”
She added: “We did find areas where the hospice must improve.
“These include communication between staff and management, and ensuring that there are robust systems and processes in place to manage incidents.
“This inspection resulted in two requirements and nine recommendations which Marie Curie Cancer Care must address as a matter of priority.
“We will follow-up these concerns at future inspections.”
The inspection visit took place on Tuesday 13 and Wednesday 14 January 2015.
Marie Curie Cancer Care is a charitable organisation which provides specialist palliative care to people over the age of 18 years.
Hospice patients have access to day care therapy unit, outpatients clinic, get visits from specialist nurses to their home or be admitted to the hospice inpatient unit.
Inspectors found that all of the services offered by the hospice work together to meet the palliative care needs of people with a progressive, life-limiting illness.